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What advice would you give the caller to find out how to tell which insurance would be her primary and why that matters.

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PART A)
A phone call came into the help center from an older patient. She asks, “Which of my insurances is my primary insurance?”

She has been on her husband’s HMO for a long time. Recently she got a new job that offers health insurance, as well.

Discuss

What advice would you give the caller to find out how to tell which insurance would be her primary and why that matters. And, if she submitted a claim, should it be filed with multiple carriers?

Submit one 300 word initial post.

PART B)
Mr. Jones just called because he is very confused about his new insurance. Prior to this Mr. Jones did not have any insurance but since the Affordable Care Act, he now has purchased a private policy. He needs you to explain what happens from the time he sees the doctor, receives treatment, to finding out what the insurance company will pay. Explain to Mr. Jones the life cycle of his insurance claim.

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