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Topic 4 Troubleshooting Writing Instructional User Guides

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Topic 4
Troubleshooting
Writing Instructional User Guides

 

Important Notes for this topic, if any, will be added here.

Other than that, please refer to your textbook for readings.

 

 

 

Everything You Need to Know about User Guide & Manuals

Everything you need to know about user guides and manuals

 

Writing a User Guide

https://www.tu-chemnitz.de/phil/english/sections/linguist/independent/kursmaterialien/TechComm/acchtml/user_guides.html

(This is a full guide on how to write a user guide; use the tips here for your assignment. Note that not all the tips are applicable as the assignment is only a small component of work. This is NOT the instructions for your assignment – you use your intelligence and judgement on what should be added or left out based on the instructions of the assignment.)

 

The Ultimate Guide to Writing User-Friendly Manuals
https://instrktiv.com/en/technical-writing-ux/

 

 

Chapter 4

This chapter covers the problem-solving and troubleshooting process for user support agents. Students will gain an understanding of the type of communication skills required for effective troubleshooting. The chapter provides a listing of various resources and tools that aid troubleshooters as well as strategies for troubleshooting. The conclusion of the chapter discusses personality traits for effective troubleshooters and how to create a personal approach to this skill.

 

 

 

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